Privacy Policy

Introduction

At Asteria® Mattress, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose information about you when you visit our website or make a purchase from us.

Please take a moment to familiarize yourself with our privacy practices. By visiting asteriamattress.shop or making a purchase, you agree to the terms of this Privacy Policy.

What Information Do We Collect?

Information You Provide Directly to Us

We collect information you provide directly to us, such as:

Contact information, like your name, email address, phone number, and mailing address when you create an account, make a purchase, request information, sign up for our newsletter, participate in a contest or survey, or contact customer service.
Payment information, such as your credit or debit card number, card expiration date, CVV code, and billing address when you make a purchase.
Account information, like username, profile photo, saved addresses, order history, and any other information you add to your account profile.
Communications, like information you provide when you contact us via email, social media, phone call, or otherwise interact with our customer service team.

Information We Collect Automatically

We may automatically collect certain types of information when you visit our website or interact with our emails:

Log data and device information, like details about how you’ve used our website via cookies, web beacons, and other tracking technologies, your IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, and location data.
Usage information, like pages you’ve visited, links and buttons you’ve clicked, and other actions you’ve taken on our website or via our emails.
Information from third-party platforms, like when you access or log-in to our website or service through a third party site or service.

Information We Receive from Third Parties

We may collect information about you from third parties, such as:

Social media sites when you grant permission for your social media account to share information with us.
Service providers that help us determine your location or provide other services.
Advertising and analytics providers to serve ads based on your online activity.
Partners with which we offer co-branded services or engage in joint marketing activities.
Public databases that provide data to help us maintain the accuracy of the information we maintain.

How Do We Use Your Information?

We use your information for the following purposes:

To provide our services to you, process orders, and fulfill our obligations under applicable terms or law.
To improve and maintain our website, products/services, marketing activities, and customer relationships.
To respond to your questions, comments, requests, provide customer service, and other support needs.
To analyze how you use our website and interact with our communications.
To provide you with product or service updates, offers, and other promotional materials based on your preferences and interests.
To comply with legal obligations, as part of our general business operations, and for other business administration purposes.
Where we believe necessary to investigate, prevent or take action regarding illegal activities, suspected fraud, safety of person or property, violations of our policies, or as otherwise required by law.

How Do We Share Your Information?

We do not sell or rent your personal information. We only share it in the following circumstances:

With service providers and partners. We may share information with service providers that perform services on our behalf, like payment processing, order fulfillment, email distribution, marketing, website development, and data hosting/management.
During business transitions. If we go through a business transition like a merger, acquisition, reorganization, bankruptcy, or sale of some or all of our assets, we may need to share or transfer your information as part of that transition.
With our affiliates. We may share your information with our corporate affiliates (companies that control, are controlled by, or are under common control with us) for purposes consistent with this Privacy Policy.
To comply with laws. We may share your information to comply with applicable legal or regulatory requirements, lawful requests by public authorities, court orders, or legal process.
To enforce our rights, prevent fraud, and ensure safety. We may also share information to investigate, prevent, or take action regarding illegal activities, suspected fraud, safety of person or property, violation of our policies, or as otherwise required by law.

Where required under applicable law, we will only share your information after providing notice to you and obtaining your consent.

How Do We Protect Your Information?

We take reasonable measures and precautions to protect your information from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. This includes technical, physical and organizational security safeguards like keeping both your physical and electronic access to your information secure.

While we work hard to protect your information, no method is 100% secure, so we cannot guarantee the absolute security of your information.

Children’s Privacy

Our website and services are meant for adults. We do not knowingly collect any personal information from children under 13 without parental consent. If you are a parent or guardian and believe your child has provided us with their personal information without your consent, please contact us. If we discover that a child under 13 has provided us with personal information, we will delete it in accordance with applicable law.

Your Choices & Rights

You can make choices about how we use and share your information:

Account information. You can access, update or delete certain account information by logging into your online account.
Email preferences. You can opt out of receiving promotional emails from us by clicking the “unsubscribe” link at the bottom of each email. This will not affect our services-related or other non-promotional emails.
Cookies. Most browsers let you remove or reject cookies. To do this, follow the instructions in your browser settings. Many browsers accept cookies by default until you change your settings. Please note that removing or rejecting cookies could affect the availability and functionality of our website.
Promotional communications. You can opt out of receiving promotional communications from us by following the instructions in those messages. Note that you may still receive services-related and other non-promotional communications.
Mobile notifications/alerts. You can opt out of receiving promotional mobile notifications or alerts from us by following the instructions provided with the message, or by changing the preferences in your mobile device. This will not affect services-related or other non-promotional mobile notifications/alerts.
Targeted advertising. You can opt out of interest-based advertising from participating ad networks, audience segmenting and analytics providers, and other service providers by following the instructions from http://optout.aboutads.info and http://youradchoices.com.

You also have certain rights under applicable privacy laws, which may include rights to: access your personal data; rectify incorrect information; delete your data; restrict or object to processing of your data; and portability of your data. Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting such deletion. There may also be residual information that will remain within our databases and other records, which will not be removed.

To make a request related to your personal data or exercise other legal rights, please contact us. We will process such requests in accordance with applicable laws.

International Data Transfers

We are based in the United States and your information will be collected and used in the U.S. If you use our services or provide us with information from other countries, please be aware that we transfer data globally. By using our website/services or providing your information to us, you consent to the collection, international transfer, storage and processing of your data. We take steps to ensure adequate safeguards are in place to require that your data remains protected and used only in accordance with this Privacy Policy.

Changes to this Policy

We may periodically change this Privacy Policy to keep pace with new technologies, industry practices, and regulatory requirements, among other reasons. We will alert you to any material changes by updating the date at the top of this page. Any changes will become effective when posted, so please check back periodically. If we make significant or material changes, we may also notify you using other means prior to the changes taking effect, like sending an email or posting a notice on our website’s homepage.

How to Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]
Phone: (555) 555-5555

Complaints

If you have complaints or concerns about how we handle your information, please contact us first so we can try to resolve them. You also have the right to lodge a complaint with your local data protection authority.